1.1 What do I need to play at this casino?
Part I – Getting started and opening an account
- 1.2 How do I register and open an account?
- 1.3 Is it free to open and maintain an account?
- 1.4 Can I use the same account to Play For Free and Play For Real?
- 1.5 What do I do if I forget my AccountName / password?
- 1.6 How do I report my account lost or stolen?
- 1.7 How do I change my AccountName or password?
- 1.8 How do I update my personal information?
- 1.9 Can I have more than one account?
- 1.10 How do I close my account?
- 1.11 How often must I login to keep my account open?
2.1 What is the difference between Play For Free and Play For Real modes?
Part II – Play for free versus play for real modes
- 2.2 Can I switch between Play For Free and Play For Real modes with the same account?
- 2.3 Is the Play For Free and Play For Real software the same?
- 2.4 How long can I Play For Free?
3.1 What are the 3 different suites and which will work best for me and my system? Part III – The games and the right suite for you
- 3.2 What games are available in each suite and mode?
- 3.3 How do I use the Web Deluxe and/or Basic Suites?
- 3.4 How do I download and install the Download Deluxe Suite?
Part IV – The Cashier, adding funds and cash ins
General Cashier questions
- 4.1 What is the Cashier and how does it work?
- 4.2 What is “ezEcash?”
- 4.3 What is the minimum and maximum deposit and cash in amounts?
- 4.4 How do I increase my credit limit or player status?
- 4.5 What is the Verification Code and how do I validate it?
- 4.6 Are there any costs or fees for using the Cashier?
- 4.7 What currencies does our casino transact in?
- 4.8 How do I get an account statement of my financial transactions and game results?
- 4.9 What payment methods do you accept for me to add funds to my account?
Adding funds to your account
- 4.10 How do I add funds to my account?
- 4.10.1 Using credit cards
(a) What credit cards are accepted?
(b) How do I add funds to my account using credit cards?
(c) Why does my credit card keep getting declined?
- 4.10.2 Using online checks
(a) What are online checks, are they safe and how do they work?
(b) Why should I use online checks?
(c) How do I add funds to my account using online checks?
- 4.10.3 Using Western Union
(a) What is Western Union, is it safe and how does it work?
(b) Why should I use Western Union?
(c) How do I add funds to my account using Western Union?
- 4.10.4 Using other payment methods
(c) Check by regular mail
(e) Central Coin
(f) Prepaid ATM
- 4.10.1 Using credit cards
Cashing in and withdrawing funds from your account
- 4.11 How do I cash in and withdraw funds from my account?
- 4.12 Are there any restrictions before I can cash in and withdraw my funds?
- 4.13 Can I modify/cancel my withdrawal after I make it?
- 4.14 How long after I cash in will I receive my money?
5.1 What bonuses does the casino offer me?
Part V – Bonus promotions and restrictions
- 5.2 I have a Bonus Code, how do I add my bonus amount to my account?
- 5.3 Are there any bonus restrictions before I cash in and withdraw my money?
6.1 Does the Starluck software have any bugs, software flaws or system problems? Part VI – Bugs, connection problems and interrupted games
- 6.2 I was disconnected in the middle of a game. What should I do?
- 6.3 What happens if I lost money because of a game or disconnection?
7.1 Are the games fair, random and tested?
Part VII – Fairness, security and legal issues
- 7.2 Is the Starluck software licensed?
- 7.3 What are the game instructions and rules for each game?
- 7.4 Is my account secure?
- 7.5 Is it safe for me to send the casino my personal and financial information through the internet?
- 7.6 What are my privacy rights?
- 7.7 Is it legal for me to play here?
- 7.8 Can I link to this casino from my own webpage?
- 7.9 What are the terms and conditions that govern my account?
8.1 What are the minimum system requirements for the Download Deluxe Suite? Part VIII – Download Deluxe Suite user guide
- 8.2 How large is the Download Deluxe Suite file?
- 8.3 Does the Download Deluxe Suite support Macintosh?
- 8.4 How do I install the Download Deluxe Suite using Microsoft Internet Explorer?
- 8.5 How do I install the Download Deluxe Suite using Netscape Navigator?
- 8.6 I have downloaded the software but it didn’t self-install or self-start, how do I find it on my computer to install and start it myself?
- 8.7 I have installed the software but how do I start it?
- 8.8 How do I turn on and off the sounds?